Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

You can use our simple and convenient online booking platform to make a booking with the practitioner of your choice, at the location and time of your choice.

If you have questions as to which practitioner or service may suit your needs, you can call our friendly admin team on (02) 65845005 and they will be able to assist you with your booking.

When you visit us, your clinician will spend some time with you discussing your reasons for attendance and getting to know you and your medical history. It is important for your clinician to understand your goals and interests so they can effectively work with you to implement a successful treatment plan.

If you are seeing one of our Sports Physicians, Physios, Exercise Physiologists or Podiatrists it is likely that they will undertake a physical examination to better understand your symptoms and condition. This can involve a range of clinician completed and self completed movements and clinical tests. Depending on the outcome of these examinations, your clinician may refer you for investigations such as blood tests and X-Rays or other imaging.

You are also likely to receive some treatment during your initial appointment if pain is your primary complaint.

When first attending it is valuable to bring all of your related medical records such as a Doctor’s referral, any X-Rays or other imaging relevant to your injury or notes from other practitioners involved in your care.

It is likely you will have a comprehensive assessment of your injury so pragmatic clothing choice can make this much more comfortable for you. For lower limb/pelvic injuries/low back pain, loose fitting or athletic shorts, and for upper limb/neck problems a singlet is a great idea.

If you have documentation relating to DVA, NDIS, workcover or medicare please bring this along. If you have private health insurance, please remember to bring your card.

Many of our services are offered under ‘extras’ in private health insurance policies. Each private health insurer offers different policies for different services, it is best to contact your insurer to find out what rebates you are entitled to. You can claim your private health insurance rebate on the day of your appointment at our clinics via our HICAPS system.

No, you can self refer to all of our services but for our Specialist Doctors. Please contact our friendly admin team to discuss the process of accessing these medical services.

You can gain a Medicare referral from your GP under the Chronic Disease Management plan which entitles you to a rebate on five allied health sessions per year, you can claim this rebate on-site at our clinics.

To join any of our fantastic programs you will need to have an initial assessment with the clinician running the program. Once this has been completed you can enter our programs with an individualised plan that helps you to achieve your goals.

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